Q: I have my device set to loop recording, with a loop recording setting of 5 minutes. However, when I record, the files are never 5 minutes. Some are very short, 10-20 seconds, and it seems to stop recording randomly as there are gaps in the recordings.

A: This type of issue is usually seen when the “Motion Detection” feature is enabled on the device during driving. The motion detector works best when the environment is still and the device can detect the motion. When driving, the environment is in motion, which can cause the motion sensor to falsely recognize motion events. It is recommended to disable the motion detection setting when driving the vehicle and enable it when the device is being used to protect a parked vehicle.